If it did not work, tell us.

Manita sells one-time packs of points used across its creative tools. This policy explains when a purchase or point charge may be refunded. Your mandatory consumer rights always remain in effect.

Unused packs

You may request a refund for an unused pack within 14 days of purchase. A pack is unused only if none of its points has been spent. Where local law provides a longer period or additional rights, that law applies.

Used points

Points are reserved when you start AI processing. A successfully delivered result is normally nonrefundable when the concern is a subjective creative preference. Every successfully generated image includes two free correction attempts. Further corrections are charged at the displayed service price.

Technical failures

If Manita cannot deliver a result because of a technical failure, the full reserved point amount is returned automatically. If it is not returned, contact us with the account email, approximate time, and feature used. We will verify the failure and restore the points or provide an appropriate refund.

Duplicate or unauthorized charges

Contact us promptly if you see a duplicate or unauthorized charge. Do not include full card details in your message. We may ask for the order number or receipt and will coordinate with the payment provider shown on your receipt.

How to request a refund

Email hello@heymanita.com with the email used for your Manita account, order number, purchase date, and a short explanation. We aim to review complete requests within 5 business days. Approved refunds are returned through the original payment method, and the payment provider or bank controls the final processing time.

Compliments

Voluntary compliments are not purchases of points. They are normally nonrefundable once completed, except for duplicate or unauthorized charges or where applicable law requires otherwise.